Bank charge campaign 'strikes a chord with customers'

A campaign against bank charges by consumer group Which? has "struck a real chord with the public", according to the organisation's personal finance campaigner Emma Bandey.Ms Bandey also suggests that Which? is delighted to see that so many people have decided to take on their bank to reclaim charges that they deem unfair.Her comments follow news from the company that there has now been over a quarter of a million templates for reclaiming bank charges downloaded from its website.In total, it is revealed that 262,400 templates and factsheets have been accessed, which indicates that many people in the UK are beginning to address their finances and take on their bank."We hear, almost on a daily basis, from people who have successfully claimed back hundreds, or even thousands of pounds from the banks" said Ms Bandey."Claiming back bank charges is a simple and straightforward process. Don't be put off from reclaiming your charges, get back the money you're owed." Last month, the Liberal Democrats' shadow chancellor Vincent Cable said that bank's profits were often based on the exploitation of "vulnerable customers" through unfair and illegal charges.